Contacting Customer SupportUpdated 5 days ago
Our AI assistant can help answer many common questions about orders, shipping, returns, products, and store policies.
However, some situations require review by our customer support team.
If you need assistance with any of the following, please contact our support team directly by email:
- Order cancellations
- Order modifications
- Shipping address changes
- Damaged or defective items
- Missing or incorrect items
- Lost package investigations
- Refund or compensation requests
- Any issue requiring manual review
When contacting support, please include:
- Your order number
- A detailed description of the issue
- Photos, if applicable
Why contact support directly?
Our AI assistant is designed to provide general information and guidance. In some cases, requests submitted only through chat may require additional review or information before they can be processed.
To ensure your request is received and reviewed by our customer support team as quickly as possible, we recommend contacting support directly by email.
Support Email Addresses
Kyodan Canada
Kyodan US
Alton Gray
Pure and Simple
Our team will review your request and respond as soon as possible during business hours.