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kyodan

How do I start a return? (Canada)

How do international returns work?

What’s your return policy? (Eligibility & Conditions)

When will I receive my refund? (Processing & Timeline)

Why is my refund lower than expected after a return?

Do you offer exchanges or size changes?

Why can’t I start my return?

When will I receive my store credit after a return?

Why was I refunded less for my out-of-stock item?

What condition must items be in for returns?

Returns & refunds

When will my order ship?

How do I track my order?

How much does shipping cost?

How long does shipping take?

Do you ship worldwide?

What are the conditions for free shipping?

My package was marked as delivered, but I didn’t receive it

What happens if my package is returned to sender?

Why hasn't my tracking updated?

Can I change my shipping address after placing an order?

Shipping & delivery

I received the wrong item. What should I do?

An item is missing from my order. What should I do?

My item arrived damaged. What should I do?

I bought my item at discount retailers. Can you help with a damaged item?

Order Issues (Wrong, Missing or Defective Items)

I forgot to use my promo code. Can I apply it after placing my order?

Why isn’t my Promo/Discount Code working?

Can promo codes be combined with other discounts?

Can I return a Final Sale item?

Promotions, Discounts & Pricing

Product info & care

How do I apply promo/discount codes?

How do I use Store Credit or Gift Card at checkout?

What payment methods do you accept?

I didn’t receive an email (Order or Shipping Confirmation)

Account & checkout

Contacting Customer Support

I would like to speak with an agent

Our AI assistant can help answer many common questions about orders, shipping, returns, products, and store policies. However, some situations require review by our customer support team. If you need assistance with any of the following, please conta

Our AI assistant can help answer many common questions about orders, shipping, returns, products, and store policies.However, some situations require review by our customer support team.If you need assistance with any of the following, please contact our support team directly by email:- Order cancellations- Order modifications- Shipping address changes- Damaged or defective items- Missing or incorrect items- Lost package investigations- Refund or compensation requests- Any issue requiring manual review When contacting support, please include: - Your order number- A detailed description of the issue- Photos, if applicable Why contact support directly? Our AI assistant is designed to provide general information and guidance. In some cases, requests submitted only through chat may require additional review or information before they can be processed. To ensure your request is received and reviewed by our customer support team as quickly as possible, we recommend contacting support directly by email. Support Email AddressesKyodan Canada &#xA0;<a data-fr-linked="true" href="mailto:support@kyodan.ca">support@kyodan.ca</a>Kyodan US &#xA0;<a data-fr-linked="true" href="mailto:support@kyodan.clothing">support@kyodan.clothing</a>Alton Gray &#xA0;<a data-fr-linked="true" href="mailto:support@altongray.com">support@altongray.com</a>Pure and Simple &#xA0;<a data-fr-linked="true" href="mailto:support@pureandsimpleclothing.ca">support@pureandsimpleclothing.ca</a> Our team will review your request and respond as soon as possible during business hours.

If you would like assistance from our customer support team, please contact us directly by email rather than waiting in chat. When emailing us, please include:. - Your order number. - A detailed description of your request. - Photos, if applicable. T

If you would like assistance from our customer support team, please contact us directly by email rather than waiting in chat. When emailing us, please include:- Your order number- A detailed description of your request- Photos, if applicable This helps ensure your request is received by the appropriate team and reviewed as quickly as possible. Support Email Addresses Kyodan Canada &#xA0;<a data-fr-linked="true" href="mailto:support@kyodan.ca">support@kyodan.ca</a>Kyodan US &#xA0;<a data-fr-linked="true" href="mailto:support@kyodan.clothing">support@kyodan.clothing</a>Alton Gray &#xA0;<a data-fr-linked="true" href="mailto:support@altongray.com">support@altongray.com</a>Pure and Simple &#xA0;<a data-fr-linked="true" href="mailto:support@pureandsimpleclothing.ca">support@pureandsimpleclothing.ca</a>

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