kyodan logo
kyodan logo

All articles

Failed Deliveries & Returned PackagesUpdated 20 days ago

What happens if my package is refused, unclaimed, or returned?

If a package is:

  • Refused at delivery

  • Not claimed

  • Returned due to an incorrect or incomplete address


it may be sent back to our warehouse by the carrier.

In these cases, we reserve the right to deduct the following from your refund:

  • The original shipping cost

  • The return shipping cost charged by the carrier

  • Any applicable carrier or customs fees


Please note that shipping fees are non-refundable once the package has been dispatched.

To avoid delivery issues, we strongly recommend verifying your shipping address carefully before completing your order.

If you have questions about a returned package, please contact our support team for assistance.

Was this article helpful?
Yes
No