Failed Deliveries & Returned PackagesUpdated 20 days ago
What happens if my package is refused, unclaimed, or returned?
If a package is:
Refused at delivery
Not claimed
Returned due to an incorrect or incomplete address
it may be sent back to our warehouse by the carrier.
In these cases, we reserve the right to deduct the following from your refund:
The original shipping cost
The return shipping cost charged by the carrier
Any applicable carrier or customs fees
Please note that shipping fees are non-refundable once the package has been dispatched.
To avoid delivery issues, we strongly recommend verifying your shipping address carefully before completing your order.
If you have questions about a returned package, please contact our support team for assistance.