Shipping & delivery
Shipping & Delivery (Canada + International)Overview
Most shipping questions can be answered instantly below — no need to contact support. We currently ship from kyodan.ca to:. Canada, Austria, Belgium, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Switzerland,
When will my order ship?
Orders are typically prepared and processed for shipment within 3 business days. This means your order is being picked, packed, and prepared for dispatch from our warehouse. Please allow up to 4 business days to receive your tracking information afte
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to their tracking page. Tracking information may not be immediately available after you
How much does shipping cost?
Standard Shipping: $12.95 CAD. Free Standard Shipping:. Orders over $100 CAD qualify for free standard shipping. (before taxes and after discounts). Remote-area surcharges or oversized/heavy items may incur additional fees. If your original order qua
How long does shipping take? (Package not moving?)
Once your order has been shipped from our warehouse, delivery times are handled by the carrier and are unfortunately outside of our direct control. Transit times may vary depending on:. Your shipping address. Local traffic conditions. Weather disrupt
Do you ship worldwide?
We currently ship from kyodan.ca to:. Canada, Austria, Belgium, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Switzerland, United Kingdom, Australia, and New Zealand. We do not ship to the United States from
What are the conditions for free shipping?
Free shipping is automatically applied to eligible Canadian orders over $100 CAD before taxes and after discounts. The free shipping threshold is calculated based on the final subtotal at checkout. During special events or seasonal promotions (for ex
My package was marked as delivered, but I didn’t receive it
If your tracking shows Delivered but you cannot locate your package, please follow these steps before contacting us:. • Look around your door, mailbox, garage, or building lobby. • Check with household members. • Ask neighbors in case it was delivere
Failed Deliveries & Returned Packages
If a package is:. Refused at delivery. Not claimed. Returned due to an incorrect or incomplete address. it may be sent back to our warehouse by the carrier. In these cases, we reserve the right to deduct the following from your refund:. The original