Orders are typically prepared and processed for shipment within 3 business days. This means your order is being picked, packed, and prepared for dispatch from our warehouse. Please allow up to 4 business days to receive your tracking information afte

Orders are typically prepared and processed for shipment within 3 business days.This means your order is being picked, packed, and prepared for dispatch from our warehouse.Please allow up to 4 business days to receive your tracking information after placing your order.Once shipped, orders are sent via ground transportation.Standard delivery time after shipment is 2&#x2013;10 business days. <h3 id="havent-received-a-shipping-confirmation">Haven&#x2019;t received a shipping confirmation?</h3>If you have not received a shipping confirmation email after 3 business days, please:<ul><li>Check your inbox and junk/spam folder</li><li>Search for emails from our support team</li></ul>In most cases, this happens because:<ul><li>One of the items in your order is out of stock, and our team has emailed you to ask whether you prefer a replacement or a refund</li><li>There is an issue with the shipping address, and we are waiting for confirmation before releasing the order</li></ul> In these situations, the order is temporarily placed on hold at our warehouse until we receive your response.If you do not see any communication from us, please contact our support team and we&#x2019;ll be happy to assist.

When will my order ship?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to their tracking page. Tracking information may not be immediately available after you

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to their tracking page.Tracking information may not be immediately available after your order is placed. If you don&apos;t see any updates right away, please be patient and check back later. You can also track your shipment using:&#x1F449; Our tracking page:&#xA0;<a data-fr-linked="true" href="https://kyodan.ca/pages/track-my-order" id="isPasted">https://kyodan.ca/pages/track-my-order</a>Tracking updates may take 24&#x2013;48 hours to appear after shipment.

How do I track my order?

Standard Shipping: $12.95 CAD. Free Standard Shipping:. Orders over $100 CAD qualify for free standard shipping. (before taxes and after discounts). Remote-area surcharges or oversized/heavy items may incur additional fees. If your original order qua

<h2 id="isPasted">Shipping Costs</h2> <h1 id="canada">&#x1F1E8;&#x1F1E6;Canada</h1>Standard Shipping:&#xA0;$12.95 CADFree Standard Shipping:Orders over $100 CAD qualify for free standard shipping(before taxes and after discounts).Remote-area surcharges or oversized/heavy items may incur additional fees. <h3 id="free-shipping-adjustment-for-returns">Free Shipping Adjustment for Returns</h3>If your original order qualified for free shipping and a return reduces your remaining order total below $100 CAD, the original shipping cost may be deducted from your refund. <h2 id="-international">&#x1F30D; International</h2> Standard Shipping:&#xA0;$40 CADReduced Rate Shipping (Orders over $250 CAD):&#xA0;$25 CADShipping rates are calculated at checkout based on destination and order weight.Remote-area surcharges or oversized/heavy items may incur additional fees. <h2 id="duties--taxes-ddu">Duties &amp; Taxes (DDU)</h2>All international orders are shipped on a DDU (Delivered Duties Unpaid) basis.<ul><li>This means import duties, taxes, and customs clearance fees are the responsibility of the recipient and are not included in your order total.</li><li>These charges are determined by your local customs authority.</li><li>If duties or taxes are refused and the shipment is returned to us, original shipping charges and any return fees may be deducted from your refund.</li></ul> For full details regarding international address requirements and delivery conditions, please review:&#x1F449; <a href="https://kyodan.ca/pages/shipping-policy">https://kyodan.ca/pages/shipping-policy</a>&#xA0; (Address &amp; Delivery Conditions section) <h2 id="isPasted">Delivery Responsibility</h2> Once your order leaves our warehouse, delivery is handled by the carrier.We are not responsible for delays caused by:<ul><li>Weather</li><li>Carrier issues</li><li>Incorrect shipping addresses</li><li>Delivery access restrictions</li></ul>

How much does shipping cost?

Once your order has been shipped from our warehouse, delivery times are handled by the carrier and are unfortunately outside of our direct control. Transit times may vary depending on:. Your shipping address. Local traffic conditions. Weather disrupt

Once your order has been shipped from our warehouse, delivery times are handled by the carrier and are unfortunately outside of our direct control.Transit times may vary depending on:<ul><li>Your shipping address</li><li>Local traffic conditions</li><li>Weather disruptions</li><li>Carrier processing and routing procedures</li></ul> Because of this, some customers may receive their package the next day, while others may experience slightly longer delivery times depending on their region.Please note that the tracking information visible to you is the same information available to our team. We do not have access to additional updates beyond what is shown in the tracking link. <h2 id> </h2>

How long does shipping take?

We currently ship from kyodan.ca to:. Canada, Austria, Belgium, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Switzerland, United Kingdom, Australia, and New Zealand. We do not ship to the United States from

<h2 id="isPasted">Where We Ship</h2> We currently ship from kyodan.ca to:Canada, Austria, Belgium, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Switzerland, United Kingdom, Australia, and New Zealand. We do not ship to the United States from kyodan.ca.If you are located in the United States, please visit our U.S. website:&#x1F449; <a href="https://kyodan.us">https://kyodan.us</a> &#xA0;Orders placed on kyodan.ca cannot be redirected or transferred to the U.S. store after checkout.

Do you ship worldwide?

Free shipping is automatically applied to eligible Canadian orders over $100 CAD before taxes and after discounts. The free shipping threshold is calculated based on the final subtotal at checkout. During special events or seasonal promotions (for ex

<h2 id="what-are-the-conditions-for-free-shipping">What are the conditions for free shipping?</h2> Free shipping is automatically applied to eligible Canadian orders over $100 CAD before taxes and after discounts.The free shipping threshold is calculated based on the final subtotal at checkout. <h3 id="promotional-free-shipping">Promotional Free Shipping</h3> During special events or seasonal promotions (for example, holiday sales), we may offer free shipping at a lower threshold, such as $50 CAD. These offers are valid only during the specified promotional period. <h3 id="important--returns--free-shipping">Important &#x2013; Returns &amp; Free Shipping</h3> If your original order qualified for free shipping and a return reduces your remaining order total below the applicable free shipping threshold, the original shipping fee of $12.95 CAD will be deducted from your refund.Free shipping eligibility is determined automatically at checkout. For detailed calculation examples, please refer to our Help Center article in the Returns &amp; Refunds section:&#x201C;Why is my refund amount different?&#x201D;

What are the conditions for free shipping?

If your tracking shows Delivered but you cannot locate your package, please follow these steps before contacting us:. • Look around your door, mailbox, garage, or building lobby. • Check with household members. • Ask neighbors in case it was delivere

If your tracking shows Delivered but you cannot locate your package, please follow these steps before contacting us: <h3 id="step-1-check-around-your-property">Step 1: Check around your property</h3> &#x2022; Look around your door, mailbox, garage, or building lobby&#x2022; Check with household members&#x2022; Ask neighbors in case it was delivered nearby <h3 id="step-2-wait-24-hours">Step 2: Wait 24 hours</h3> Sometimes carriers mark packages as delivered before the final drop-off. Packages may arrive within 24 hours. <h3 id="step-3-contact-the-carrier">Step 3: Contact the carrier</h3> We recommend contacting the shipping carrier directly to open a trace or delivery investigation. If you still cannot locate your package after completing these steps, please contact our support team and include: &#x2022; Your order number&#x2022; Confirmation that you have checked the above&#x2022; A clear photo of your front door&#x2022; Any relevant details from the carrier This helps us review the situation more efficiently. We will assess the case and advise on the next steps. Please note that delivery investigations may take several business days.

My package was marked as delivered, but I didn’t receive it

If a package is:. Refused at delivery. Not claimed. Returned due to an incorrect or incomplete address. it may be sent back to our warehouse by the carrier. In these cases, we reserve the right to deduct the following from your refund:. The original

<h3 id="what-happens-if-my-package-is-refused-unclaimed-or-returned">What happens if my package is refused, unclaimed, or returned?</h3>If a package is:<ul><li>Refused at delivery</li><li>Not claimed</li><li>Returned due to an incorrect or incomplete address</li></ul> it may be sent back to our warehouse by the carrier.In these cases, we reserve the right to deduct the following from your refund:<ul><li>The original shipping cost</li><li>The return shipping cost charged by the carrier</li><li>Any applicable carrier or customs fees</li></ul> Please note that shipping fees are non-refundable once the package has been dispatched.To avoid delivery issues, we strongly recommend verifying your shipping address carefully before completing your order.If you have questions about a returned package, please contact our support team for assistance.

What happens if my package is returned to sender?

Once an order has been shipped, tracking updates are managed by the carrier and may occasionally pause for several days during transit. Carriers may temporarily hold or delay packages due to transportation volume, weather conditions, customs processi

Once an order has been shipped, tracking updates are managed by the carrier and may occasionally pause for several days during transit.Carriers may temporarily hold or delay packages due to transportation volume, weather conditions, customs processing, or routing updates.In most cases, the package is still in transit and will continue moving toward its destination even if tracking has not recently updated.Customers are encouraged to continue monitoring the tracking link and allow additional time for carrier updates.If the tracking has not changed for an extended period or the package still has not arrived after a significant delay, please contact support for further assistance.

Why hasn't my tracking updated?

Shipping addresses may only be changed before an order has been processed or shipped. If you need to request an address change, please contact our support team by email as soon as possible instead of using the AI chat assistant. Please include:. Our

Shipping addresses may only be changed before an order has been processed or shipped.If you need to request an address change, please contact our support team by email as soon as possible instead of using the AI chat assistant.Please include:<ul><li>Your order number</li><li>Your full updated shipping address</li></ul>Our support team is available Monday to Friday from 8:30 AM to 5:00 PM (Toronto time).Messages sent outside business hours, during evenings, or on weekends will be reviewed on the next business day.Once an order has been shipped, address changes may no longer be possible.

Can I change my shipping address after placing an order?

If you can’t find any article that helps answer your questions, please use this form to contact customer support.

Shipping & delivery