How long does shipping take? (Package not moving?)Updated 20 days ago
Once your order has been shipped from our warehouse, delivery times are handled by the carrier and are unfortunately outside of our direct control.
Transit times may vary depending on:
Your shipping address
Local traffic conditions
Weather disruptions
Carrier processing and routing procedures
Because of this, some customers may receive their package the next day, while others may experience slightly longer delivery times depending on their region.
Please note that the tracking information visible to you is the same information available to our team. We do not have access to additional updates beyond what is shown in the tracking link.
If your package appears delayed
If your tracking shows that the package has not moved for more than 10 business days, we recommend:
First contacting the shipping carrier directly (currently FedEx) for clarification.
Then reaching out to our Customer Support team if the issue remains unresolved.
We’ll be happy to assist further and work toward a solution.
Thank you for your patience and understanding.