If you can’t find any article that helps answer your questions, please use this form to contact customer support.

kyodan

Once your order has been shipped from our warehouse, delivery times are handled by the carrier and are unfortunately outside of our direct control.Transit times may vary depending on:<ul><li>Your shipping address</li><li>Local traffic conditions</li><li>Weather disruptions</li><li>Carrier processing and routing procedures</li></ul> Because of this, some customers may receive their package the next day, while others may experience slightly longer delivery times depending on their region.Please note that the tracking information visible to you is the same information available to our team. We do not have access to additional updates beyond what is shown in the tracking link. <h2 id> </h2>

Once your order has been shipped from our warehouse, delivery times are handled by the carrier and are unfortunately outside of our direct control. Transit times may vary depending on:. Your shipping address. Local traffic conditions. Weather disrupt

How long does shipping take?

Shipping & delivery

How do I start a return? (Canada)

How do international returns work?

What’s your return policy? (Eligibility & Conditions)

When will I receive my refund? (Processing & Timeline)

Why is my refund lower than expected after a return?

Do you offer exchanges or size changes?

Why can’t I start my return?

When will I receive my store credit after a return?

Why was I refunded less for my out-of-stock item?

What condition must items be in for returns?

Returns & refunds

When will my order ship?

How do I track my order?

How much does shipping cost?

Do you ship worldwide?

What are the conditions for free shipping?

My package was marked as delivered, but I didn’t receive it

What happens if my package is returned to sender?

Why hasn't my tracking updated?

Can I change my shipping address after placing an order?

I received the wrong item. What should I do?

An item is missing from my order. What should I do?

My item arrived damaged. What should I do?

I bought my item at discount retailers. Can you help with a damaged item?

Order Issues (Wrong, Missing or Defective Items)

I forgot to use my promo code. Can I apply it after placing my order?

Why isn’t my Promo/Discount Code working?

Can promo codes be combined with other discounts?

Can I return a Final Sale item?

Promotions, Discounts & Pricing

Product info & care

How do I apply promo/discount codes?

How do I use Store Credit or Gift Card at checkout?

What payment methods do you accept?

I didn’t receive an email (Order or Shipping Confirmation)

Account & checkout

Contacting Customer Support

I would like to speak with an agent

How long does shipping take?Updated 23 days ago