I bought my item at discount retailers. Can you help with a damaged item?Updated 20 days ago

If your item was purchased directly from our official website, our team can assist according to our online return policy and may offer a replacement or store credit depending on the situation.

However, if the item was purchased from a wholesale retailer such as Winners, Sierra, or TK/TJ Maxx, the transaction was processed through their system, not ours.

Because we do not have access to in-store purchase records, we are unable to process refunds, exchanges, or credits for those purchases. Please contact the retailer where the item was purchased for assistance.

Please note that we do not provide replacement parts or repair services.

If you’d like to shop with us directly online in the future, feel free to create an account and contact our team — we’d be happy to offer a $10 online store credit as a thank-you for supporting Kyodan.