Order Issues (Wrong, Missing or Defective Items)
I received the wrong item. What should I do?
If you received a different item than what you ordered, please do not start a return through the Return Center yet. Instead, contact our support team first so we can review the issue properly. Please include:. • Your order number. • A clear photo of
An item is missing from my order. What should I do?
If an item appears to be missing... First, check your order confirmation to confirm all items were included. Some orders may ship in separate packages. If the item is still missing, contact our support team with:. • Your order number. • A photo of th
My item arrived damaged. What should I do?
If your item arrived damaged or defective, please do not start a return through the Return Center. Contact our support team first so we can assess the situation. Please include:. • Your order number. • Clear photos showing the damaged area. • A photo
I bought my item at discount retailers. Can you help with a damaged item?
If your item was purchased directly from our official website, our team can assist according to our online return policy and may offer a replacement or store credit depending on the situation. However, if the item was purchased from a wholesale retai