My item arrived damaged. What should I do?Updated 9 days ago

If your item arrived damaged or defective, please do not start a return through the Return Center.

Contact our support team first so we can assess the situation.

Please include:

• Your order number

• Clear photos showing the damaged area

• A photo of the product tag (if available)

Once reviewed, we will advise you on the next steps. Depending on the case, we may offer a replacement or a refund. In certain situations, returning the item may not be required.

Our team will guide you accordingly.