My package was marked as delivered, but I didn’t receive itUpdated a month ago

If your tracking shows Delivered but you cannot locate your package, please follow these steps before contacting us:

Step 1: Check around your property

• Look around your door, mailbox, garage, or building lobby

• Check with household members

• Ask neighbors in case it was delivered nearby

Step 2: Wait 24 hours

Sometimes carriers mark packages as delivered before the final drop-off. Packages may arrive within 24 hours.

Step 3: Contact the carrier

We recommend contacting the shipping carrier directly to open a trace or delivery investigation.

If you still cannot locate your package after completing these steps, please contact our support team and include:

• Your order number

• Confirmation that you have checked the above

• A clear photo of your front door

• Any relevant details from the carrier

This helps us review the situation more efficiently.

We will assess the case and advise on the next steps. Please note that delivery investigations may take several business days.