You can start your return quickly using our self-service Return Center below.

👉 Start your return here:

https://kyodan.ca/apps/aftership-returns-center

Returns must be initiated within 30 days from original shipment date (the date your order was shipped from our warehouse).

Before starting your return, please review the following:

To be eligible for a return, items must be:

• New (unworn, unwashed, unaltered)

• With original tags attached

Final Sale items are not eligible for return.

Returns that do not meet these conditions may be declined.

If returned items show signs of wear, damage, washing, or alteration, we reserve the right to refuse the return or deduct an appropriate amount from the refund to reflect the item’s reduced value.

Return Shipping (Canada)

For eligible Canadian returns requested within 30 days from the original shipment date, we provide one prepaid return shipping label per order.

• Only one prepaid return label is issued per order, regardless of the number of items being returned.
• If additional items from the same order are returned separately after the prepaid label has been used, the customer is responsible for return shipping costs.

When arranging your own return shipment, we strongly recommend using a trackable shipping method, as customers are responsible for any items lost or damaged in transit.

International Returns

For orders shipped outside of Canada, return shipping costs are the responsibility of the customer.

Customers are also responsible for any applicable duties, taxes, or customs fees associated with the return shipment.

Before sending an international return, please contact our support team for instructions.

Refunds

• Returns are typically processed within 2-3 business days after they arrive at our warehouse.
• Refunds are issued based on the refund method selected in the Return Center — either to the original payment method or as store credit.
• If you choose store credit, you will receive an additional 15% bonus on the refunded amount.
• Refunds to the original payment method will be returned to the same payment method used at checkout.
• Store credit will be issued in the form of a digital credit and can be applied to future purchases.
• You will receive a confirmation email once your refund has been processed.
• Bank or payment provider processing times may vary.

Important: Free Shipping Threshold Adjustment

If your original order qualified for free shipping (for example, orders over $100 CAD) and a return brings your remaining order total below the free-shipping threshold, the original shipping cost may be deducted from your refund.

Promotions & Free Shipping Eligibility

If a promotional offer (including Gift With Purchase) was applied to your order and you later return items so the order no longer qualifies for that promotion, adjustments may apply.

This may include:

• Deducting the retail value of any unreturned promotional gift

• Reversing free-shipping eligibility and deducting the applicable shipping cost from your refund

Promotions are applied based on your final order value after returns.

For full details, please refer to the Promotions section in our Shipping Policy. https://kyodan.ca/pages/shipping-policy