Returns & refunds
Returns & Refunds Policy - How it works
You can start your return quickly using our self-service Return Center below. 👉 Start your return here:. https://kyodan.ca/apps/aftership-returns-center. Returns must be initiated within 30 days from original shipment date (the date your order was s
How do I start a return? (Canada)
If you would like to return a product from your order, you can start the process quickly using our self-service Return Center below. 👉 Start your return here:. https://kyodan.ca/apps/aftership-returns-center. Returns must be initiated within 30 days
International Return
For orders shipped outside of Canada, return shipping costs are the responsibility of the customer. Customers are also responsible for any applicable duties, taxes, or customs fees associated with the return shipment. Before sending an international
What’s your return policy? (Eligibility & Conditions)
To be eligible for a return, items must be:. • New (unworn, unwashed, unaltered). • With original tags attached. Final Sale items are not eligible for return. Returns that do not meet these conditions may be declined. If returned items show signs of
When will I receive my refund? (Processing & Timeline)
Once your return package arrives at our warehouse, please allow 2–3 business days for inspection and processing. After your return is approved, your refund will be issued based on the refund method selected in the Return Center (original payment meth
Why is my refund amount different? (Free shipping & Promotions Explained)
"Why I didn't receive full amount that I paid for?". Once your return has been received and processed, you will be notified via email when the refund has been issued. If your original order qualified for free shipping (orders over $100 CAD), but your
Do you offer exchanges or size changes?
To keep our return process fast and efficient, we currently do not offer direct exchanges. The quickest way to get a different size or color is to:. Start a return through our Return Center for the item you no longer need. Place a new order for the d
Why can’t I submit my return request? (Return center issues)
If you’re unable to submit your return request in our Return Center, please review the most common reasons below:. Make sure you are entering the same email address used when placing your order. The Return Center will only recognize orders associated
How does Store Credit work after a return/refund?
If you selected Store Credit as your refund method in the Return Center, here’s how it works:. When choosing store credit, you will receive an additional 15% bonus on your refunded amount. Example:. If your refund amount is $100, you will receive $11
Out of stock item - Why is my refund lower than the product price online?
We understand it can be confusing to see a refund amount that differs from the original product price shown on our website. If an item becomes unavailable after your order is placed, we may issue a refund for that item. Refunds are processed based on
Return Condition Policy – Item Condition & Deductions
At Kyodan, we are committed to offering a fair and transparent return process for all customers. To be eligible for a full refund, all returned items must meet the following conditions:. Items must be unworn. Items must be unwashed. Items must be in