Returns & refunds
How do I start a return? (Canada)
If you would like to return a product from your order, you can start the process quickly using our self-service Return Center below. 👉 Start your return here:. https://kyodan.ca/apps/aftership-returns-center. Returns must be initiated within 30 days
How do international returns work?
For orders shipped outside of Canada, return shipping costs are the responsibility of the customer. Customers are also responsible for any applicable duties, taxes, or customs fees associated with the return shipment. Before sending an international
What’s your return policy? (Eligibility & Conditions)
To be eligible for a return, items must be:. • New (unworn, unwashed, unaltered). • With original tags attached. Final Sale items are not eligible for return. Returns that do not meet these conditions may be declined. If returned items show signs of
When will I receive my refund? (Processing & Timeline)
Once your return package arrives at our warehouse, please allow 2–3 business days for inspection and processing. After your return is approved, your refund will be issued based on the refund method selected in the Return Center (original payment meth
Why is my refund lower than expected after a return?
If a promotion or free shipping offer was applied to the order, the final refund amount may differ from the product price currently shown online. If your original order qualified for free shipping (orders over $100 CAD), but your return reduced the r
Do you offer exchanges or size changes?
To keep our return process fast and efficient, we currently do not offer direct exchanges. The quickest way to get a different size or color is to:. Start a return through our Return Center for the item you no longer need. Place a new order for the d
Why can’t I start my return?
If you’re unable to submit your return request in our Return Center, please review the most common reasons below:. Make sure you are entering the same email address used when placing your order. The Return Center will only recognize orders associated
When will I receive my store credit after a return?
Store credit issued after a return is typically sent by email once the return has been processed. It will be issued in a format similar to a digital gift card and will include a unique code. Store credit has no expiration date. When choosing store cr
Why was I refunded less for my out-of-stock item?
Refunds for out-of-stock items are based on the amount originally paid for the item after discounts or promotions were applied. Although the product page may display the regular item price, the refund reflects the discounted amount actually paid at c
What condition must items be in for returns?
At Kyodan, we are committed to offering a fair and transparent return process for all customers. To be eligible for a full refund, all returned items must meet the following conditions:. Items must be unworn. Items must be unwashed. Items must be in