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<h2 id="what-are-the-conditions-for-free-shipping">What are the conditions for free shipping?</h2>Free shipping is automatically applied to eligible Canadian orders over $100 CAD before taxes and after discounts.The free shipping threshold is calculated based on the final subtotal at checkout. <h3 id="promotional-free-shipping">Promotional Free Shipping</h3>During special events or seasonal promotions (for example, holiday sales), we may offer free shipping at a lower threshold, such as $50 CAD. These offers are valid only during the specified promotional period. <h3 id="important--returns--free-shipping">Important &#x2013; Returns &amp; Free Shipping</h3>If your original order qualified for free shipping and a return reduces your remaining order total below the applicable free shipping threshold, the original shipping fee of $12.95 CAD will be deducted from your refund. Free shipping eligibility is determined automatically at checkout.

Free shipping is automatically applied to eligible Canadian orders over $100 CAD before taxes and after discounts. The free shipping threshold is calculated based on the final subtotal at checkout. During special events or seasonal promotions (for ex

What are the conditions for free shipping?

Promotions, Discounts & Pricing

Returns & Refunds Policy - How it works

How do I start a return? (Canada)

International Return

What’s your return policy? (Eligibility & Conditions)

When will I receive my refund? (Processing & Timeline)

Why is my refund amount different? (Free shipping & Promotions Explained)

Do you offer exchanges or size changes?

Why can’t I submit my return request? (Return center issues)

How does Store Credit work after a return/refund?

Out of stock item - Why is my refund lower than the product price online?

Return Condition Policy – Item Condition & Deductions

Returns & refunds

Shipping & Delivery (Canada + International)Overview

When will my order ship?

How do I track my order?

How much does shipping cost?

How long does shipping take? (Package not moving?)

Do you ship worldwide?

My package was marked as delivered, but I didn’t receive it

Failed Deliveries & Returned Packages

Shipping & delivery

I received the wrong item. What should I do?

An item is missing from my order. What should I do?

My item arrived damaged. What should I do?

I bought my item at discount retailers. Can you help with a damaged item?

Order Issues (Wrong, Missing or Defective Items)

I forgot to use my promo code. Can I apply it after placing my order?

Why isn’t my Promo/Discount Code working?

Can promo codes be combined with other discounts?

Can I return a Final Sale item?

Product info & care

How do I apply promo/discount codes?

How do I use Store Credit or Gift Card at checkout?

What payment methods do you accept?

I didn’t receive an email (Order or Shipping Confirmation)

Account & checkout

Promotional Free Shipping

Important – Returns & Free Shipping

What are the conditions for free shipping?Updated 13 days ago