Once an order has been placed, we’re unable to manually apply a promo or discount code retroactively. Promo codes must be entered at checkout before completing your purchase. After the order is confirmed, the discount cannot be added or adjusted. If

<h2 id="can-i-apply-a-promo-code-after-placing-my-order">Can I apply a promo code after placing my order?</h2> Once an order has been placed, we&#x2019;re unable to manually apply a promo or discount code retroactively.Promo codes must be entered at checkout before completing your purchase. After the order is confirmed, the discount cannot be added or adjusted. <h3 id="i-forgot-to-use-my-welcome-promo-code-what-can-i-do">I forgot to use my Welcome promo code. What can I do?</h3> If you forgot to apply your Welcome promo code &#x2014; or received the code after placing your order &#x2014; don&#x2019;t worry.Our Welcome promo code is valid for one-time use per customer, but it is not limited to your first order only. You may use it on a future purchase, as long as the code is still valid and meets the promotion&#x2019;s conditions.We recommend saving the code and applying it at checkout on your next order.

I forgot to use my promo code. Can I apply it after placing my order?

Some promo codes cannot be combined with other discounts or promotions. If your code isn’t working, it may be due to one of the following reasons:. The items in your cart are already discounted. The promotion does not apply to sale items. Another aut

<h2 id="why-isnt-my-promo-code-working">Why isn&#x2019;t my promo code working?</h2> Some promo codes cannot be combined with other discounts or promotions.If your code isn&#x2019;t working, it may be due to one of the following reasons:<ul><li>The items in your cart are already discounted</li><li>The promotion does not apply to sale items</li><li>Another automatic promotion is already applied at checkout</li><li>The code has expired</li><li>The minimum purchase requirement has not been met</li></ul> Discount eligibility is determined automatically at checkout and cannot be adjusted manually. <h3 id="troubleshooting">Troubleshooting</h3>If you&#x2019;re having trouble entering your promo code, please try:<ul><li>Clearing your browser cache</li><li>Refreshing the page</li><li>Using a different browser or device</li></ul> If the issue persists, feel free to contact our support team with a screenshot of your cart and the promo code you&#x2019;re trying to use.

Why isn’t my Promo/Discount Code working?

Most promo codes cannot be combined. Only one discount applies per order unless otherwise stated. Automatic promotions may override manual codes.

<h2 id="can-promo-codes-be-combined-with-other-discounts">Can promo codes be combined with other discounts?</h2> <ul><li>Most promo codes cannot be combined</li><li>Only one discount applies per order unless otherwise stated</li><li>Automatic promotions may override manual codes</li></ul>

Can promo codes be combined with other discounts?

Free shipping is automatically applied to eligible Canadian orders over $100 CAD before taxes and after discounts. The free shipping threshold is calculated based on the final subtotal at checkout. During special events or seasonal promotions (for ex

<h2 id="what-are-the-conditions-for-free-shipping">What are the conditions for free shipping?</h2>Free shipping is automatically applied to eligible Canadian orders over $100 CAD before taxes and after discounts.The free shipping threshold is calculated based on the final subtotal at checkout. <h3 id="promotional-free-shipping">Promotional Free Shipping</h3>During special events or seasonal promotions (for example, holiday sales), we may offer free shipping at a lower threshold, such as $50 CAD. These offers are valid only during the specified promotional period. <h3 id="important--returns--free-shipping">Important &#x2013; Returns &amp; Free Shipping</h3>If your original order qualified for free shipping and a return reduces your remaining order total below the applicable free shipping threshold, the original shipping fee of $12.95 CAD will be deducted from your refund. Free shipping eligibility is determined automatically at checkout.

What are the conditions for free shipping?

Items marked Final Sale cannot be returned or exchanged. Final Sale products are clearly labeled on the product page before purchase. We encourage customers to review this carefully before placing an order. Final Sale is different from a regular disc

Items marked Final Sale cannot be returned or exchanged. Final Sale products are clearly labeled on the product page before purchase. We encourage customers to review this carefully before placing an order. <h3 id="important">Important:</h3><ul><li>Final Sale is different from a regular discount.</li><li>Items marked Final Sale are clearly labeled on the product page.</li><li>Products discounted at 40% off or more are typically marked as Final Sale, though exceptions may apply.</li><li>The Final Sale status is determined by the label displayed on the product page at the time of purchase.</li><li>If an item is marked Final Sale, it is not eligible for return or exchange.</li></ul> If an item is marked Final Sale, it is not eligible for return through the Return Center. This is why some items may not appear as selectable when starting a return. We recommend reviewing product details carefully before checkout.

Can I return a Final Sale item?

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Promotions, Discounts & Pricing

Returns & Refunds Policy - How it works

How do I start a return? (Canada)

International Return

What’s your return policy? (Eligibility & Conditions)

When will I receive my refund? (Processing & Timeline)

Why is my refund amount different? (Free shipping & Promotions Explained)

Do you offer exchanges or size changes?