Why can’t I submit my return request? (Return center issues)Updated a month ago

If you’re unable to submit your return request in our Return Center, please review the most common reasons below:

1️⃣ Incorrect Email Address

Make sure you are entering the same email address used when placing your order.

The Return Center will only recognize orders associated with the original checkout email.

Here is a quick link to the return center: https://kyodanactive.returnscenter.com/ 

2️⃣ Return Window Has Expired

Returns must be initiated within 30 days from the original shipment date.

If your order is outside this timeframe, the system will not allow a return request.

3️⃣ Item Is Not Eligible for Return

Certain items are not eligible for return, including:

• Final Sale items
• Bodysuits (for hygiene reasons)
• Any item marked as non-returnable at checkout

If your item falls into one of these categories, the return request will be blocked automatically.

Still Need Help?

If you believe your order qualifies and you’re still unable to submit a return, please contact our support team and include the following information to help us assist you faster:

• Order number
• The email address used at checkout
• The item(s) you wish to return (product name, color, and size)
• A screenshot of the error message or the step where the issue occurs

Providing these details will allow us to review your request more efficiently.